Shout 24/7 Crisis Text Service

A free, confidential, 24/7 text messaging support service for anyone in crisis.

Browse Mental Health & Wellbeing
Free
National
Urgent Help
Self-refer

The service is anonymous and will not show up on most phone bills.

About this service

Shout 24/7 Crisis Text Service provides trained volunteers provide immediate support through text conversations to help you move from a moment of crisis to a calm state for people across England. It is there for anyone in the UK feeling overwhelmed or in a mental health crisis. There is no charge for using it. You can contact them yourself, so you do not need to be referred by anyone else. Opening times are 24 hours a day, 7 days a week. Whatever you are feeling, you do not have to make sense of it alone.

How they can help you

Trained volunteers provide immediate support through text conversations to help you move from a moment of crisis to a calm state.

What to expect

You will text a trained volunteer who will listen and help you reach a safer, calmer place.

What to bring

No documents needed, just access to a mobile phone.

Who it's for

Anyone in the UK feeling overwhelmed or in a mental health crisis.

Eligibility

Available to everyone in the UK.

Getting support

Eligibility
Available to everyone in the UK.
Opening hours
24 hours a day, 7 days a week
Referral requirements
You can contact this service directly without a referral.

Trust and updates

Verification status: Needs review

Last verified: June 13, 2026

Last updated: October 24, 2026

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Cost

Free