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Shelter London Housing Helpline

Expert telephone advice on housing issues, homelessness, and tenancy rights.

Browse Housing & Homelessness
Free
Urgent Help
Self-refer

Shelter is the UK's leading housing charity. Their advice is authoritative and focused on keeping you safe and housed.

About this service

Shelter provides specialist advice for people facing housing problems. Their London-focused helpline assists with issues ranging from eviction to poor housing conditions.

How they can help you

They offer legal advice on housing rights, help with homelessness applications, and support for those at risk of abuse where they live.

What to expect

A housing advisor will ask about your situation and give you practical steps to protect your home.

What to bring

Your tenancy agreement or any letters from your landlord or the council.

Who it's for

Anyone in London with a housing-related problem or who is homeless.

Eligibility

Residents of London facing housing crises.

Getting support

Eligibility
Residents of London facing housing crises.
services.opening_hours
Monday to Friday 09:00 - 18:00, Weekends 10:00 - 12:00
Referral requirements
You can contact this service directly without a referral.

Trust and updates

Verification status: Needs Review

Last verified: June 13, 2026

Last updated: July 30, 2026

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Cost

Free