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Shelter Cymru Housing Advice

Expert, independent advice for anyone in Wales facing housing problems or homelessness.

Browse Housing & Homelessness
Free
National
Urgent Help
Self-refer

This is a free and confidential service. They are independent of the council and can represent you in court if needed.

About this service

Shelter Cymru provides a range of services to help people identify the best options to prevent homelessness, to find and keep a home, and to take control of their lives. They offer online advice, face-to-face surgeries, and legal support for those at risk of eviction.

How they can help you

They help with tenancy rights, debt, mortgage repossession, repairs, and emergency housing applications.

What to expect

An adviser will listen to your situation and explain your legal rights and practical options.

What to bring

Any relevant documents like tenancy agreements, eviction notices, or letters from the council.

Who it's for

Anyone in Wales who is homeless or at risk of losing their home.

Eligibility

Available to all residents of Wales.

Getting support

Eligibility
Available to all residents of Wales.
services.opening_hours
Helpline: Mon-Fri 9:30am-4:00pm
Referral requirements
You can contact this service directly without a referral.

Trust and updates

Verification status: Needs Review

Last verified: June 13, 2026

Last updated: July 30, 2026

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Cost

Free