City Advice (Toynbee Hall)
Expert, confidential and free advice on debt, benefits, and housing for Square Mile residents.
This service is completely independent of the council and all advice given is strictly confidential.
About this service
City Advice is a specialist service providing high-quality, impartial information to residents of the City of London. Managed by Toynbee Hall, the service helps individuals navigate complex legal and financial systems to ensure they receive the support and income they are entitled to. They provide expert guidance on welfare benefits, debt management, housing rights, and consumer or employment law.
How they can help you
They offer advice through a dedicated telephone helpline, online contact forms, and pre-booked face-to-face appointments at local community venues. They can help with form filling, explaining complex letters, and advocating on behalf of clients.
What to expect
A professional adviser will listen to your concerns, assess your situation, and provide a clear plan of action or the specific advice you need.
What to bring
Any relevant documents such as letters from the DWP, tenancy agreements, bank statements, or proof of identity.
Who it's for
People who live within the City of London (the Square Mile).
Eligibility
Must be a resident of the City of London (Square Mile).
Getting support
- Eligibility
- Must be a resident of the City of London (Square Mile).
- services.opening_hours
- Telephone advice: Monday to Friday, 8:00 AM - 8:00 PM; Appointments: Monday to Friday, 10:00 AM - 4:00 PM
- Referral requirements
- You can contact this service directly without a referral.
Contact
0808 808 5853city.advice@toynbeehall.org.ukVisit WebsiteToynbee Hall, 28 Commercial Street, London E1 6LSReport a Problem With This Listing
If any details look wrong or out of date, you can let the OneRoof team know here. Your report will go into an admin review queue and will not change the listing automatically.
Cost
Free
Related support nearby
If this is not quite right, these similar services may help next.
Access Islington Hubs
Face-to-face council support for money, food, housing, and wellbeing.
Advice and Assistance – Benefits
Advice and assistance for Greenwich residents who need help understanding or applying for benefits.
Age UK Brent
Free information, advice, welfare benefits support and activities for older people in Brent — call 020 8861 7980.
Contact
0808 808 5853city.advice@toynbeehall.org.ukVisit WebsiteToynbee Hall, 28 Commercial Street, London E1 6LSReport a Problem With This Listing
If any details look wrong or out of date, you can let the OneRoof team know here. Your report will go into an admin review queue and will not change the listing automatically.
Cost
Free