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Citizens Advice Kensington & Chelsea

Verified

Free, confidential advice for people who live or work in Kensington and Chelsea.

Browse Benefits & Cost of Living
Kensington and Chelsea
Free
Self-refer

Everything you discuss is confidential and non-judgmental.

About this service

An independent charity providing impartial advice to residents. They help people navigate complex systems such as Universal Credit, debt management, and tenancy rights. They operate via a telephone Adviceline and several community-based drop-in hubs for new enquiries.

How they can help you

They provide one-to-one advice sessions, help with filling out forms, and referrals to specialist support for legal or financial issues.

What to expect

You will first speak to an assessor who will determine the best way to help you, which may include an appointment with a specialist adviser.

What to bring

Bring any relevant letters, benefit statements, or financial documents related to your enquiry.

Who it's for

Anyone who lives, works, or studies in the Royal Borough of Kensington and Chelsea.

Eligibility

Local service for people living or working in the borough.

Getting support

Eligibility
Local service for people living or working in the borough.
services.opening_hours
Monday - Friday, 09:00 - 17:00 (Adviceline 10:00 - 16:00)
Referral requirements
You can contact this service directly without a referral.

Trust and updates

Verification status: Verified

Last verified: June 13, 2026

Last updated: July 30, 2026

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Cost

Free