Citizens Advice Help to Claim

About this service

The 'Help to Claim' service by Citizens Advice is a dedicated program designed to take the stress out of applying for Universal Credit. Starting a claim can often feel complicated and overwhelming, so their trained advisers provide step-by-step guidance through the entire process. They help you check if you are eligible, assist with the online application form, and ensure you have the correct evidence for your identity and housing costs. They continue to support you until you receive your first full payment, making sure you understand how the system works and what your responsibilities are. This service ensures that residents in Rutland get the financial support they are entitled to from the very beginning.

How they can help you

They assist with online applications, gathering evidence, and preparing for the first DWP interview.

What to expect

A conversation with an adviser who will guide you through the online forms and help you understand the evidence needed for your claim.

What to bring

National Insurance number, bank details, and proof of housing costs or income.

Who it's for

Anyone in Rutland who needs to make a new claim for Universal Credit.

Getting support

Eligibility

Open to all needing help with initial Universal Credit claims.

services.opening_hours

Monday to Friday 8:00 AM - 6:00 PM (National Phone Line)

Referral requirements

You can contact this service directly without a referral.