Southern Water Financial Assistance

About this service

Southern Water says it offers a range of schemes and tariffs for customers in financial difficulty, as well as extra help for customers in vulnerable circumstances. Support may include help with managing bills, tailored financial assistance and access to priority services for people who need additional support. For people under pressure from household costs, it can be useful to check directly with the provider to see what help is available on your account and what schemes you may qualify for.

How they can help you

The service can help customers who are struggling with water bills, need payment support or would benefit from additional help because of vulnerability.

What to expect

You can expect information about payment support, available schemes and extra services for customers who need additional help.

What to bring

It helps to have your account details and a clear picture of the difficulty you are facing before you contact Southern Water.

Who it's for

Southern Water customers in West Sussex who are struggling with bills or need extra support.

Getting support

Eligibility

Support depends on your circumstances, account and the scheme available.

Referral requirements

You can contact this service directly without a referral.