Shelter Scotland Housing Helpline

Expert housing advice for those facing homelessness or bad housing conditions.

Browse Housing & Homelessness
Free
Urgent Help
Self-refer

A trusted national charity dedicated to housing rights.

About this service

Shelter Scotland Housing Helpline provides initial information, advocacy, and can refer people to local specialist services for in-depth assistance for people across Scotland. It is there for anyone in housing need in Scotland. There is no charge for using it. You can contact them yourself, so you do not need to be referred by anyone else. Opening times are Mon-Fri 9am-5pm. Whatever has happened with your housing, you are entitled to clear advice about where you stand. Housing problems can move quickly, so getting advice early usually keeps more options open.

How they can help you

They provide initial information, advocacy, and can refer people to local specialist services for in-depth assistance.

What to expect

Professional advice from specialists who understand Scottish housing law.

What to bring

Tenancy agreements or eviction notices if you have them.

Who it's for

Anyone in housing need in Scotland.

Eligibility

Open to anyone in Scotland with a housing problem.

Getting support

Eligibility
Open to anyone in Scotland with a housing problem.
Opening hours
Mon-Fri 9am-5pm
Referral requirements
You can contact this service directly without a referral.

Trust and updates

Verification status: Needs review

Last verified: June 13, 2026

Last updated: September 16, 2026

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Cost

Free