Shelter London

About this service

Shelter provides free, expert housing advice to anyone in London facing homelessness, threatened eviction, poor housing conditions, or other housing difficulties. Their advisors can help with understanding your rights, dealing with landlords, applying for council housing, and much more.

How they can help you

Free advice via phone, webchat, or face-to-face appointments. They can provide legal advice, help with housing applications, support with dealing with eviction, and help you understand your housing rights.

What to expect

You can call the helpline, use the webchat, or book an appointment. An advisor will listen to your situation and explain your options. Everything is confidential.

What to bring

Any letters or documents related to your housing situation, if you have them. But you can still contact them without anything.

Who it's for

Anyone in London facing housing problems, homelessness, or poor housing conditions.

Getting support

Eligibility

Open to all. Some services may have specific eligibility criteria.

services.opening_hours

Helpline: Monday to Friday, 8am to 8pm. Weekends, 9am to 5pm.

Referral requirements

You can contact this service directly without a referral.

Related support nearby

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