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Shelter England Advice Services

Expert advice and legal support for people facing housing issues or homelessness.

Browse Housing & Homelessness
Free
National
Urgent Help
Self-refer

Shelter is the UK's leading housing charity with decades of experience helping people secure safe homes.

About this service

Shelter England provides a wide range of services including a free emergency helpline, digital advice, and legal support for those struggling with housing problems, poor conditions, or the risk of homelessness.

How they can help you

They offer expert guidance on tenancy rights, eviction notices, homelessness applications, and housing benefit issues through their national helpline and webchat.

What to expect

Professional, confidential, and expert advice tailored to your specific housing situation.

What to bring

Tenancy agreements, correspondence from landlords or councils, and proof of income if possible.

Who it's for

Anyone living in England who needs help with housing or is at risk of losing their home.

Eligibility

Open to all residents in England.

Getting support

Eligibility
Open to all residents in England.
services.opening_hours
Monday to Friday, 8am - 6pm
Referral requirements
You can contact this service directly without a referral.

Trust and updates

Verification status: Needs Review

Last verified: June 13, 2026

Last updated: July 30, 2026

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Cost

Free