Shelter England Advice Services

About this service

Shelter England Advice Services provides expert guidance on tenancy rights, eviction notices, homelessness applications, and housing benefit issues through their national helpline and webchat. It is there for anyone living in England who needs help with housing or is at risk of losing their home. There is no charge for using it. You can contact them yourself, so you do not need to be referred by anyone else. Opening times are monday to Friday, 8am - 6pm. Whatever has happened with your housing, you are entitled to clear advice about where you stand.

How they can help you

They offer expert guidance on tenancy rights, eviction notices, homelessness applications, and housing benefit issues through their national helpline and webchat.

What to expect

Professional, confidential, and expert advice tailored to your specific housing situation.

What to bring

Tenancy agreements, correspondence from landlords or councils, and proof of income if possible.

Who it's for

Anyone living in England who needs help with housing or is at risk of losing their home.

Getting support

Eligibility

Open to all residents in England.

Opening hours

Monday to Friday, 8am - 6pm

Referral requirements

You can contact this service directly without a referral.