London Citizens Advice

About this service

London Citizens Advice provides one-to-one advice via telephone, webchat, and face-to-face appointments to help people navigate complex benefit systems or manage debt for people in Greater London. It is there for any London resident needing advice or support. There is no charge for using it. You can contact them yourself, so you do not need to be referred by anyone else. Opening times are monday to Friday, 10:00 - 16:00. You do not have to fix everything in one go, and asking about one bill or one payment is a good place to start.

How they can help you

They offer one-to-one advice via telephone, webchat, and face-to-face appointments to help people navigate complex benefit systems or manage debt.

What to expect

A friendly assessment followed by a detailed advice session or signposting to relevant experts.

What to bring

Any relevant documents, such as letters about benefits, bank statements, or tenancy agreements.

Who it's for

Any London resident needing advice or support.

Getting support

Eligibility

Open to all Londoners.

Opening hours

Monday to Friday, 10:00 - 16:00

Referral requirements

You can contact this service directly without a referral.