Independent Age Helpline

Free advice and support for older people facing financial hardship or needing help with care.

Browse Older People
Free
National
Self-refer

They are a long-standing charity dedicated to ensuring older people live with dignity and financial security.

About this service

Independent Age Helpline provides expert advice over the phone and produce easy-to-read guides on complex topics like Pension Credit for people across England. It is there for older people (typically 65+) and those supporting them. There is no charge for using it. You can contact them yourself, so you do not need to be referred by anyone else. Opening times are Monday-Friday 08:30-18:30. You do not have to manage alone to be doing well. A little practical help can make daily life feel steadier while keeping your independence and routine.

How they can help you

They provide expert advice over the phone and produce easy-to-read guides on complex topics like Pension Credit.

What to expect

An advisor will help you check if you are receiving all the financial support you are entitled to.

What to bring

Any relevant letters regarding benefits or care if you have specific questions.

Who it's for

Older people (typically 65+) and those supporting them.

Eligibility

Older adults and their support networks.

Getting support

Eligibility
Older adults and their support networks.
Opening hours
Monday-Friday 08:30-18:30
Referral requirements
You can contact this service directly without a referral.

Trust and updates

Verification status: Needs review

Last verified: June 13, 2026

Last updated: October 24, 2026

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Cost

Free