Citizens Advice Kensington & Chelsea

Free, confidential advice for people who live or work in Kensington and Chelsea.

Browse Benefits & Cost of Living
Kensington and Chelsea
Free
Self-refer

Everything you discuss is confidential and non-judgmental.

About this service

Citizens Advice Kensington & Chelsea provides one-to-one advice sessions, help with filling out forms, and referrals to specialist support for legal or financial issues. It is there for anyone who lives, works, or studies in the Royal Borough of Kensington and Chelsea. There is no charge for using it. You can contact them yourself, so you do not need to be referred by anyone else. Opening times are monday - Friday, 09:00 - 17:00 (Adviceline 10:00 - 16:00). Asking for a benefits check early can take some of the pressure off while you decide what else to do.

How they can help you

They provide one-to-one advice sessions, help with filling out forms, and referrals to specialist support for legal or financial issues.

What to expect

You will first speak to an assessor who will determine the best way to help you, which may include an appointment with a specialist adviser.

What to bring

Bring any relevant letters, benefit statements, or financial documents related to your enquiry.

Who it's for

Anyone who lives, works, or studies in the Royal Borough of Kensington and Chelsea.

Eligibility

Local service for people living or working in the borough.

Getting support

Eligibility
Local service for people living or working in the borough.
Opening hours
Monday - Friday, 09:00 - 17:00 (Adviceline 10:00 - 16:00)
Referral requirements
You can contact this service directly without a referral.

Trust and updates

Verification status: Needs review

Last verified: June 13, 2026

Last updated: October 23, 2026

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Cost

Free